Prepaid Phone Card Customer Support

Read the following first if your phone card has problems

• Make sure you use the correct dial procedure. Listen to the system voice carefully before you act. Correct dial procedure is:

1. Dial the appropriate access number and wait for instruction.
2. Enter your card's PIN number and wait for instruction.
3. Enter your destination phone number.

For domestic calls, dial 1 + area code + phone number
For international, dial 011 + country code + area code + phone number

• Make sure you enter your destination number correctly, especially when you make international phone calls where the correct entry includes 011 + country code + area code + phone number. If you do not enter all the necessary numbers correctly, you will likely get only a few minutes call time instead of a few hundreds. Many customers forget to enter the country code!
• Sometimes the system may give you wrong info of your phone card. If that happens,  try it again a few minutes later.
• Sometimes access numbers are busy. In that case, try it later or check the card's info page to see if there are any other access numbers available.
• If an access number is invalid, please check the card's info page to get other access numbers.

If you believe that your phone card does have problem, please contact the card's tech support if applicable. If the card's tech support can not help you, please contact Ocean Bridge (support@1st-phone-cards.com preferred) or call 805-907-8154 for card exchange or refund.

Tech Support
For phone card technical questions, such as dial instruction, voice quality, losing minutes, access numbers etc., please contact the phone card's customer support. You can find the phone number or email on that phone card's information sheet

Billing and Ordering
For ordering or billing questions, such as card pin delivery, credit card charge, card exchange, refund request or other general questions, please send email to Ocean Bridge. Please include your order number if you have one.

support@1st-phone-cards.com 805-907-8154

If you do not receive your pin number via email
Please note that if it is your first time to purchase phone card from us, we will have to verify your credit card number with you. This will take about 30 min to a few hours. Once your credit card has been verified, you will get instant email delivery of card pins. However, if you do not receive your pin in time, please log into your account from our website and click the Order History link to get it.

FAQ
Click here to see a list of frequently asked questions